Account & Access

 

Introduction

Staff and student accounts are automatically generated once the employment (for staff) or enrollment (for students) has confirmed and processed. Your account provides access to various electronic systems including the Internet and email to support you in your learning and research pursuits.

Staff and Student accounts

The JCU computer account ( in the format jc123456 or firstname.lastname@jcu.edu.au ) and a password is required to access most of JCU system and services. 

You are required to reset your default password upon your first login at Your Account page.

 

You can reset your password at any time by following the password reset link.

Please refer here for the Multi-Factor Authentication (MFA) Reset guide.

 

We encourage you to reset your password on a regular basis, keep it secure and do not share your password with anyone. If you don't know your login and password details, please contact ICT Help Desk for further assistance.

Account Lifespan

Undergraduate Students

The accounts of Undergraduates are current for the year of enrolment and are extended for 6 weeks after course completion.

Postgraduate by Coursework Students

The accounts of Postgraduates by Coursework are current for the year of enrolment and are extended for 6 months after course completion.

Postgraduate by Research Students

The accounts of Postgraduates by Research are current for:

  • The year of enrolment, and are extended for 6 months after course completion.
  • Further, for at most another year post their thesis submission date.

Permanent Staff

Receive a 30 day grace period after their appointment expires to finalize any outstanding email. After the 30 day grace period the account will be disabled.

Casual Staff

Receive a 6 month grace period after their appointment expires to allow for continuing access during unpaid periods. After the 6 month grace period the account will be disabled.

Alumni *

Students who successfully graduate from their completed course at JCU are granted Alumni status with the University and entitled to retain access to their @my.jcu.edu.au email account

 

* Once you graduate you will lose access to the other benefits an enrolled student receives, like the Microsoft Office 365 Subscription and other Office apps like OneDrive etc. that form part of the student Office 365 license.

 

Policy Library

James Cook University is committed to complying with Australian and Singaporean copyright laws.

All users of the University facilities, resources, infrastructure and systems are required to comply with these laws and with University policies. In addition , Students are required to comply with various government legislation and with University policies and guidelines on copyright, as a condition of their enrollment.

The University also collects or receives personal information about users in the course of managing the operations and use of its communication facilities. Confidentiality and use is covered by the ICT Acceptable Usage Policy and privacy policy.

Related Policy and Procedure

 

 

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